Add value to the management of your IT infrastructure with M8UK Premier Support. Get just what you want, whether it is designated technical professionals that supervise all your support needs, problem resolution support that covers your systems 24x7, or training and workshops to keep your IT staff up-to-date on the latest technologies.

When you call the Helpdesk, you will always be put through to a technical consultant who will make the process of logging a call as painless as possible, and will try to resolve the issue during the initial call.

Key features of the Premier Support Services:

• Pre-purchased or limited incident contracts
• Telephone based support for either office hours or 24x7 requirements
• Telephone advice and guidance service covers faults and general assistance
• The service covers the Exchange application and underlying (Windows) operating system on the server running Exchange
• Assistance on a wide range of Microsoft Exchange versions from version 4 through to 2003 and beyond and related products (e.g. Outlook Web Access)
• Response times from as little as 2 hours (dictated by the service level agreement)
• Regular status updates on open calls – frequency of updates defined by mutual agreement at time of call
• Monthly reporting of calls logged and account balance
• Review meetings with dedicated account manager (frequency depending on chosen service level)
• Optional pre-paid consultancy days (on-site support)
• Optional hardware support
• Optional addition of other server and application platforms